FAQ
Frequently Asked Questions
Q) 1: I will be moving to Europe. Can I take my Chi Machine and HotHouse and use them there?
A) We manufacture both a 120V/60Hz(Item #6039.99) and a 220V/50Hz (Item #6014) version of the Chi Machine.
Because the Chi Machine motor does not function well on a transformer, we don ' t suggest using 120V/60Hz Chi Machine in Europe. We recommend you acquire the 240V model. The HotHouse is only manufactured in a 120V version but it can be used successfully in Europe as long as a transformer of sufficient capacity is used.
Q) 2: I have friends in Australia. How can I run my business there?
A) First, get an Overseas Distributor Level Certificate form from HTE USA. Fax the form to the HTE Australian office and simultaneously purchase a Chi Machine. Also, provide them information about your Australian friends. According to company policy, we cannot issue commission checks overseas.
Q) 3: Why must I provide my Social Security number when I make my application as a distributor?
A) The IRS requires it. The IRS requires those in our form of business to withhold 31% of any commission check when the distributor has not provided a Social Security number.
Q) 4: Does HTEUSA have carrying bags specially designed for the Chi Machine and HotHouse?
A) Yes. We do have carrying bags for the Chi Machine and HotHouse.
Q) 5: The new Chi Machine seems noisier. Is it functioning properly?
A) Yes, this is normal to hear some noise from the machine when it is in operation. No functions of the machine have changed and every machine makes noise when it's working. According to a Japanese Skylite company technician, noise under 70db is considered normal. NOTICE: Any machine returned to us because of noise which is tested and shown to have a level at or below 70db will not be covered under warrant service. All costs, including labor charges involved in such a return, will be the responsibility of the sender.
Q) 6: I sent my machine to you for repair or return. Why was it refused?
A) Returns or repairs without an RA (Return) or RP (Repair) number assigned by Customer Service will be refused. When you need to send the machine back for repair, or return (within the 14-day trial period), PLEASE FIRST CALL CUSTOMER SERVICE TO OBTAIN THE APPROPRIATE "RA" OR "RP" NUMBER. You will also be instructed to place the invoice number on the outside of the box. This is important to us as well as to the customer. We have to efficiently track inventory and customer property and reduce wasted time and energy. We need everyone's kind cooperation in this matter. Please tell your customers, should they wish to return the machine, to always contact you first. As distributor, you should call the company and get the appropriate authorization number for them -- that is part of being a sponsor.
